PRIVACY POLICY

1. INTRODUCTION

Welcome you to the service(s), product(s) operated by VNG Corporation and its affiliates and related companies (individually and collectively, "VNG", "we", "us" or "our"). VNG takes its responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all users of our games (“Games”) and website (the "Site") (we refer to the Games, Site and the services we provide collectively as the "services"). We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This policy (“Privacy Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data. This Privacy Policy is also designed to assist VNG users who live in the European Union (the “EU”) to understand their applicable data privacy rights that exist under the EU's General Data Protection Regulation when they use the Services.
“Services” or “Service”: means the Games, and/or Websites, and/or any service, product that VNG offer.
"Personal Data" or "personal data" means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organization has or is likely to have access. Common examples of personal data could include name, identification number and contact information.
By using the Services, registering for an account with VNG or visiting our Site, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein.
IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT USE VNG SERVICES OR ACCESS VNG GAMES OR SITE. If we change our Privacy Policy, we will post those changes or the amended Privacy Policy on the Site. We reserve the right to amend this Privacy Policy at any time without your approval, the fact that you continue to use the service(s) by VNG would be considered as your consent to the amended Privacy Policy.

2. WHEN WILL VNG COLLECT YOUR PERSONAL DATA

VNG will/may collect personal data about you:

when you register and/or use our services, games or sites, or create an account with us.
when you submit any form, including, but not limited to, application forms or other forms relating to any of our products and services, whether online or by way of a physical form,
when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services
when you interact with us, such as via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails
when you use VNG’s electronic services, or interact with us via VNG Games or Site or use VNG Services. This includes, without limitation, through cookies which we may deploy when you interact with our Games or Site
when you carry out transactions through our Games or Site
when you provide VNG feedbacks or complaints
when you register for a contest, for games or game specific events
during your gameplay; and
when you submit your personal data to VNG for any reason

The above only sets out some common instances of when personal data about you may be collected, it do not fully demonstrate every circumstance that VNG collect your personal data.

3. WHAT PERSONAL DATA WILL VNG COLLECT

The personal data that VNG may collect includes but is not limited to:

Name
Email Address
Date of Birth
ID’s information
Residence’s Address
Billing Address
Bank account and payment information
Telephone Number
Gender
Your image which was taken by the device
Information sent by or associated with the device(s) used to access our service(s)
Any other information about you when signing up to use our Services, and when using the Services, as well as information related to how you use our Services; and
aggregate data on content the user engages with

You agree not to submit any information to us which is inaccurate or misleading, and you agree to inform us of any inaccuracies or changes to such information. VNG reserve the right at our sole discretion to require further documentation to verify the information provided by you.
If you use your social media account (Facebook, Google), application account (as Zalo account, Apple account) or your phone number signing up to be a user of VNG services or link your account to Zing ID, you fully understood and agree that VNG may access information about you which you have voluntarily provided to your Social Media Account provider in accordance with such provider's policies, and VNG will manage and use such personal data in accordance with this Privacy Policy at all times.
If you do not want us to collect the aforementioned information/personal data, you may opt out at any time by notifying VNG’s Data Protection Officer in writing. Further information on opting out can be found in the section below entitled "How can you withdraw consent, remove, request access to or modify information you have provided to us?". Note, however, that opting out or withdrawing your consent for us to collect, use or process your personal data may affect your use of the Services. For example, opting out of the collection of location information will cause its location-based features to be disabled.

4. COLLECTION OF OTHER DATA

As with most websites and mobile applications, your device sends information which may include data about you that gets logged by a web server when you use VNG Services. This typically includes without limitation your device’s Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring web site (if any), the pages you visit on VNG website and mobile applications and the times of visit, and sometimes a "cookie" (which can be disabled using your browser preferences) to help the site remember your last visit. If you are logged in, this information is associated with your personal account. The information is also included in anonymous statistics to allow us to understand how visitors use our Games and Site.
Our mobile applications may collect precise information about the location of your mobile device using technologies such as GPS, Wi-Fi, etc. VNG collect, use, disclose and/or process this information for one or more purposes including, without limitation, location-based services that you request or to deliver relevant content to you based on your location or to allow you to share your location to other users as part of the services under VNG mobile applications. For most mobile devices, you are able to withdraw your permission for us to acquire this information on your location through your device settings. If you have questions about how to disable your mobile device's location services, please contact your mobile device service provider or the device manufacturer.
VNG's Services may use technologies such as ARKit (Agumented Reality or AR for short), Camera API, TrueDepth API ... or similar technologies provided by VNG's operating system. mobile devices; These technologies are used to record the user's facial expression information and for in-app features. For this information, we do not use it for any purpose other than the features provided in the application; You have the right to refuse camera access for these features at any time (but you should note that, when you stop granting camera access to the app, some of the app's features will not work. movable); and we do not store nor share this information with any third parties.

5. COOKIES

We may from time to time implement "cookies" or other features to allow us or third parties to collect or share information that will help us improve our Site, Games and the Services we offer, or help us offer new services and features. “Cookies” are identifiers we transfer to your computer or mobile device that allow us to recognize your computer or device and tell us how and when the Services or website are used or visited, by how many people and to track activity within our Site and Games. We may link cookie information to personal data. Cookies also link to information regarding what items you have selected for purchase pages you have viewed, or games you have played. This information is used to keep track of your shopping cart, for example. Cookies are also used to deliver content specific to your interest and to monitor usage of the Services.
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of our Site, Games or the Services.

6. HOW DO VNG USE THE INFORMATION THAT YOU PROVIDE?

We may collect, use, disclose and/or process your personal data for one or more of the following purposes

to consider and/or process your application/transaction with us or your transactions or communications with third parties via the Services
to manage, operate, provide and/or administer your use of and/or access to our Services, Site and Games (including, without limitation), your preferences, as well as your relationship and user account with us;
to respond to, process, deal with or complete a transaction and/or to fulfil your requests for certain products and services and notify you of service issues and unusual account actions;
to enforce our Terms of Service or any applicable end user license agreements
to protect personal safety and the rights, property or safety of others;
for identification and/or verification
to maintain and administer any software updates and/or other updates and support that may be required from time to time to ensure the smooth running of our services
to deal with or facilitate customer service, carry out your instructions, deal with or respond to any enquiries given by (or purported to be given by) you or on your behalf
to contact you or communicate with you via voice call, text message and/or fax message, email and/or postal mail or otherwise for the purposes of administering and/or managing your relationship with us or your use of our Services, such as but not limited to communicating administrative information to you relating to our Services. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents or notices to you, which could involve disclosure of certain personal data about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages;
to inform you when another user has sent you a private message or posted a comment for you on the Games or Site
to conduct research, analysis and development activities (including, but not limited to, data analytics, surveys, product and service development and/or profiling), to analyst how you use our Services, to improve our Services or products and/or to enhance your customer experience;
to allow for advertising and other audits and surveys to, among other things, validate the size and composition of our target audience, and understand their experience with VNG’s Services
for marketing and, in this regard, to send you by various modes of communication marketing and promotional information and materials relating to products and/or services (including, without limitation, products and/or services of third parties whom VNG may collaborate or tie up with) that VNG (and/or its affiliates or related corporations) may be selling, marketing or promoting, whether such products or services exist now or are created in the future. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from VNG and from VNG related companies
to respond to legal processes or to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction,
to produce statistics and research for internal and statutory reporting and/or record-keeping requirements
to carry out due diligence or other screening activities (including, without limitation, background checks) in accordance with legal or regulatory obligations or our risk management procedures that may be required by law or that may have been put in place by us
to audit our Services or VNG’s business
to prevent or investigate any actual or suspected violations of our Terms of Service, fraud, unlawful activity, omission or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us
to store, host, back up (whether for disaster recovery or otherwise) of your personal data, whether within or outside of your jurisdiction;
to deal with and/or facilitate a business asset transaction or a potential business asset transaction, where such transaction involves VNG as a participant or involves only a related corporation or affiliate of VNG as a participant or involves VNG and/or any one or more of VNG’s related corporations or affiliates as participant(s), and there may be other third-party organizations who are participants in such transaction. A “business asset transaction” refers to the purchase, sale, lease, merger, amalgamation or any other acquisition, disposal or financing of an organization or a portion of an organization or of any of the business or assets of an organization; and/or
any other purposes which we notify you of at the time of obtaining your consent (collectively, the “purposes”)

As the purposes for which we will/may collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purpose at the time of obtaining your consent, unless processing of the applicable data without your consent is permitted by the related regulation.

7. HOW DOES VNG PROTECT AND RETAIN CUSTOMER INFORMATION?

VNG implement a variety of security measures and strive to ensure the security of your personal data on VNG systems. User personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. However, there can inevitably be no guarantee of absolute security
VNG will retain personal data in accordance with the Privacy Laws and/or other applicable laws. That is, VNG will destroy or anonymize your personal data when we have reasonably determined that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; (ii) retention is no longer necessary for any legal or business purposes; and (iii) no other legitimate interest warrant further retention of such personal data. If you cease using VNG Services, or your permission to use the Site, Games and/or the Services is terminated or withdrawn, VNG may continue storing, using and/or disclosing your personal data in accordance with this Privacy Policy and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you.

8. DOES VNG DISCLOSE THE INFORMATION IT COLLECTS FROM ITS VISITORS?

In conducting our business, we will/may need to disclose your personal data to our third-party service providers, agents and/or our affiliates or related corporations, and/or other third parties, for one or more of the above-stated Purposes. Such third-party service providers, agents and/or affiliates or related corporations and/or other third parties would be processing your personal data either on VNG behalf or otherwise, for one or more of the above-stated Purposes. Such third parties include, without limitation:

our subsidiaries, affiliates and related corporations
contractors, agents, service providers and other third parties we use to support our business. These include but are not limited to those which provide administrative or other services to us such as mailing houses, telecommunication companies, information technology companies and data centers
a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of VNG’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by VNG about our users is among the assets transferred; or to a counterparty in a business asset transaction that VNG or any of VNG’s affiliates or related corporations is involved in; and
third parties to whom disclosure by us is for one or more of the Purposes and such third parties would in turn be collecting and processing your personal data for one or more of the Purposes

This may require, among other things, disclosing your gaming history and/or disclosing records showing which games were viewed by which IP addresses. We will also share statistical and demographic information about our users and their use of the Services with suppliers of advertisements and programming.
For the avoidance of doubt, in the event that Privacy Laws or other applicable laws permit an organization such as us to collect, use or disclose your personal data without your consent, such permission granted by the laws shall continue to apply.
Third parties may unlawfully intercept or access personal data transmitted to or contained on the site, technologies may malfunction or not work as anticipated, or someone might access, abuse or misuse information through no fault of ours. We will nevertheless deploy reasonable security arrangements to protect your personal data as required by the Privacy Laws; however, there can inevitably be no guarantee of absolute security such as but not limited to when unauthorized disclosure arises from malicious and sophisticated hacking by malcontents through no fault of ours.

9. INFORMATION ON CHILDREN (EXCEPT WHO IS LIVING IN EU)

Our Services are diverse and cater to a wide range of age groups. For children under the age of 14, creating an account and using our Services requires the permission and supervision of the child's parent or guardian. Parents or guardians of children under the age of 14 please supervise and ensure that the children under the age of 14 in their custody do not register themselves for an account to use the Services and/or provide personal information to us without the supervision or consent of the child's parent or guardian. In the event that personal information of children under 14 years of age is provided to us by a parent or guardian, or a parent or guardian agrees to provide us with the child's information, the parent/guardian agrees to provide us with the child's information. The parent or guardian hereby consents to the processing and use of the information of children under the age of 14 concerned, and agrees to be governed by this Policy on behalf of the ward. We will lock down any accounts used solely by such children and will remove and/or delete any personal data that We believe has been submitted by any children under 14 the age.

10. INFORMATION COLLECTED BY THIRD PARTIES

Our Site and Games use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your device, to help the website analyst how users use our Services. The information generated by the cookie about your use of the Services or device (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our Services, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
Our Website and Games may use AppsFlyer, a marketing application platform provided by AppsFlyer Ltd. (“AppsFlyer”). AppsFlyer uses an SDK (Software Development Kit) placed on Your device to help Us track and optimize the delivery of the Services to You. Information generated by the SDK about your use of Our applications (including Your IP address) will be sent to and stored by AppsFlyer on servers located globally. AppsFlyer will use this information to evaluate your use of Our Services, compile app activity reports for developers, operate apps, and provide other related services. to application performance and Internet usage. AppsFlyer may also send this information to third parties where required by law, or where such third parties process the information on behalf of AppsFlyer. AppsFlyer will not associate Your IP address with any other data that AppsFlyer holds.
Our Services may also use TrueID, a facial recognition application and ID (such as identity card, citizen ID, passport) provided by VNG Software Development Ltd.– a member company of VNG (“TrueID”) to enhance identification to secure your account. TrueID will use the camera on Your device to record and capture your face and ID, using algorithms and AI (artificial intelligence) to process to detect anomalies (such as fraud, face and photo on ID are incorrect…). TrueID will assist us in detecting anomalies, giving recommendations and suggestions to authenticate your account. TrueID may send this information to a third party for storage and processing where such is required by law or where such third-party processes information on TrueID's behalf. TrueID also has the obligation to keep your information confidential, which TrueID stores and treats, similar to VNG's confidentiality obligations.
We, and third parties, may from time to time make software applications downloads available for your use on or through the Services. These applications may separately access, and allow a third party to view, your identifiable information, such as your name, your User ID, your device’s IP Address or other information such as what game you are playing during any given session, and any cookies that you may previously have installed or that were installed for you by a third-party software application or website. Additionally, these applications may ask you to provide additional information directly to third parties. Third party products or services provided through these applications are not owned or controlled by VNG. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise.

11. DISCLAIMER REGARDING SECURITY AND THIRD-PARTY SITES

VNG DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT YOU PROVIDE ON THIRD PARTY SITES. We do implement a variety of security measures to maintain the safety of your personal data that is in our possession or under our control. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the personal data confidential. When you place orders or access your personal data, we offer the use of a secure server. All personal data or sensitive information you supply is encrypted into our databases to be only accessed as stated above.
In an attempt to provide you with add-on value, we may choose various third-party websites to link to, and frame within, the Site or Games. We may also participate in co-branding and other relationships to offer e-commerce and other services and features to our visitors. These linked sites have separate and independent privacy policies as well as security arrangements. Even if the third party is affiliated with us, we have no control over these linked sites, each of which has separate privacy and data collection practices independent of us. Data collected by our co-brand partners or third-party web sites (even if offered on or through our Site or Games) may not be received by us.
We therefore have no responsibility or liability for the content, security arrangements (or lack thereof) and activities of these linked sites. These linked sites are only for your convenience and you therefore access them at your own risk. Nonetheless, we seek to protect the integrity of our Site and Games and the links placed upon each of them and therefore welcome any feedback about these linked sites (including, without limitation, if a specific link does not work).

12. HOW CAN YOU WITHDRAW CONSENT, REQUEST ACCESS TO OR CORRECT INFORMATION YOU HAVE PROVIDED TO US?

Withdrawing consent

You may withdraw your consent for the collection, use and/or disclosure of your personal data in our possession or under our control by sending an email to our Personal Data Protection Officer at privacy@vng.com.vn, and we will process such requests in accordance with this Privacy Policy and our obligations under the Privacy Laws and other applicable law.
However, your withdrawal of consent may mean that we will not be able to continue providing the Services to you, and we may need to terminate your existing relationship and/or the contract you have with us.

Requesting access to, or correction of personal data

If you have an account with us, you may personally access and/or correct your personal data currently in our possession or control through the Account Settings page or tab on the Site or Games. If you do not have an account with us, you may request to access and/or correct your personal data currently in our possession or control by submitting a written request to us. We will need enough information from you in order to ascertain your identity as well as the nature of your request so as to be able to deal with your request. Hence, please submit your written request by sending an email to our Personal Data Protection Officer at privacy@vng.com.vn.
We may charge you a reasonable fee for the handling and processing of your requests to access your personal data. If we so choose to charge, we will provide you with a written estimate of the fee we will be charging. Please note that we are not required to respond to or deal with your access request unless you have agreed to pay the fee
We reserve the right to refuse to correct your personal data in accordance with the provisions as set out in Privacy Laws, where they require and/or entitle an organization to refuse to correct personal data in stated circumstances.

13. ADDITIONAL PROVISIONS FOR EU USERS ONLY

The provisions in this Section only apply if you are a user who is located in the European Union (“EU”). These provisions take precedence over any inconsistent provisions in the remainder of this Privacy Policy.

Portability

You have the right to obtain from us the Personal Data that you have previously provided to us, and which we process on the basis of your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such Personal Data to another party.
If you wish for us to transfer the Personal Data to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the Personal Data or its processing once received by the third party. We also may not provide you with certain Personal Data if providing it would interfere with another’s rights (e.g. where providing the Personal Data we hold about you would reveal information about another person).

Erasure

You may request that we erase the Personal Data we hold about you in the following circumstances:

You believe that it is no longer necessary for us to hold the Personal Data we hold about you.
We are processing the Personal Data we hold about you on the basis of your consent, and you wish to withdraw your consent and there is no other ground under which we can process the Personal Data;
We are processing the Personal Data we hold about you on the basis of our legitimate interest and you object to such processing. Please provide us with detail as to your reasoning so that we can assess whether there is an overriding interest for us to process and retain such Personal Data.
You no longer wish us to use the Personal Data we hold about you in order to send you promotions, special offers, marketing and lucky draws; or
You believe the Personal Data we hold about you is being unlawfully processed by us.

Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure. However, we may retain the Personal Data if there are valid grounds under law for us to do so (e.g., for the defense of legal claims or freedom of expression) but we will let you know if that is the case. Please note that after deleting the Personal Data, we may not be able to provide the same level of servicing to you as we will not be aware of your preferences.
You should note that, regulations in some countries and territories (such as Vietnam) require that Service Providers such as VNG are required to keep information, Personal Data of the user. used for a certain period (maybe up to two (2) years) (“Storage Term”) from the last time the user uses the service; You agree that, in this case, the provisions of the above countries and territories shall prevail; therefore, a request to delete Your Personal Data will only be possible after the end of the aforementioned Retention Term.

Retention of Personal Data

We retain your Personal Data as long as needed to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws. If you make a request for erasure of your Personal Data 3 and we determine that there is a valid basis for your request, we will endeavor to erase the Personal Data within 30 days of your request, or inform you if it will take longer.

Objection against Profiling and Targeted Marketing

At any time, you have the right to object to our processing of Personal Data about you in order to send you promotions, special offers and marketing messages, including where we build profiles for such purposes and we will stop processing the Personal Data for that purpose. Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for objection. However, we may retain the Personal Data if there are valid grounds under law for us to do so.

Restriction of Processing to Storage Only

You have a right to request that we restrict the processing of the Personal Data we hold about you to storage purposes only, where:

You believe the Personal Data is not accurate, for the period it takes for us to verify whether the Personal Data is accurate
We wish to erase the Personal Data but you want us to just store it instead.
We wish to erase the Personal Data as it is no longer necessary for our purposes but you require it to be stored for the establishment, exercise or defense of legal claims; or
You have objected to us processing Personal Data we hold about you on the basis of our legitimate interest and you wish us to stop processing the Personal Data whilst we determine whether there is an overriding interest in us processing and retaining such Personal Data.

Transfer of Personal Data outside the EU

Your Personal Data may be transferred outside of the EU. We take appropriate steps to ensure that recipients of your Personal Data are bound to duties of confidentiality and we implement measures such as appropriate contractual clauses to ensure that the recipients of such transfer protect and treat your Personal Data in accordance with all applicable personal data protection laws.

Information on Children

The services are not intended for children under the age of 16 who are located in the EU. We do not knowingly collect or maintain any personal data or non-personally-identifiable information from anyone under the age of 16 who is located in the EU, nor is any part of our Site, Games or other Services directed to children under the age of 16 who are located in the EU. We will close any accounts used exclusively by such children and will remove and/or delete any personal data we believe was submitted by any child under the age of 16 who is located in the EU.

14. STORAGE LOCATION AND TRANSFERRING TO OTHER COUNTRIES

VNG stores Your Personal Data globally and shares it with companies in VNG Group to carry out the activities specified in this Policy. VNG may enter into a secondary contract to process, or share, your personal data with third parties located in countries outside of your country. As a result, Your Personal Data, may be subject to privacy laws that differ from those in Your country.
For services that provided to the Vietnamese market, by VNG and/or its subsidiaries, affiliates, member companies with headquarters located in Vietnam, Your Personal Data shall be stored in Vietnam in accordance with the provisions of Vietnamese law.
For EU users' Personal Data, it will be stored and transferred in accordance with Article 13 of this Policy.

15. QUESTIONS, CONCERNS OR COMPLAINTS? CONTACT VNG

If you have any questions, concerns or complaints about our privacy practices, please contact us at privacy@vng.com.vn

TERM OF USING GAME - REVELATION

1. Introduction

1.1 Revelation (or “Product”) means the official name of Vietnamese Version of this Online Game TIANYU by NetEase (HangZhou) Network Co.Ltd is provided by VNG Corporation(‘VNG”).
1.2 Before using this Product, You shall to read, understand and agree with this Terms of Use (including age requirements ) and Privacy Policy, especially the exemption clauses or limited responsibilities of VNG, terms limiting Your rights as well as other specific terms.
1.3 In case you do not agree with any terms, provisions in this Terms of Use and Privacy Policy, please do not use Product and immediately close, uninstall completely this Product out of your device.
1.4 Where you take part in, use Product, means that You completely agree with all the terms, provisions of this Terms of Use as well as other terms and Privacy Policy, with all of the amendments from time to time.

2. Definitions

In this Terms of Use, bold words, phrases are defined hereinafter except the context may otherwise require:
2.1 “The Game” or “Product”: means the online game Revelation.
2.2 “The Game Homepage Website”: https://revelation.vnggames.net
2.3 “Game Rules”: means terms, provisions in this Terms of Use and/ or other announcements, news in Game informed by VNG in the Game and/or on the Game Homepage Website.
2.4 “Data”: means all the content/ information that is created/ incurred in the progress when You take part in, use the Game and the server acknowledge your progress.
2.5 “Personal Information”: means the information that identify an individual as provided in Section 4 of this Term of Use.

3. Account and Login

To play the Game, You shall need to have an account to login into this Game. Registration and login into the Game could perform with all the section below:
3.1 Using ZingID account. In this case, You shall need a Zing ID account; besides the compliance of this Term of Use, You need to comply with this ZingID Terms of Use : https://id.zing.vn/v2/policy#p3.
3.2 Using linked account (Google, Facebook) (referred as “Linked Account”). From time to time, The Game can allow you to use the Linked Account to login but You have to comply with this Term of Use, and Term of Use of the provider where you register Your Linked Account. At the same time, you have to pledge to show your responsibility with all of the Term of Using Linked Account to login to the Game.
3.3 Using “Play Now” feature of the Product at the first login. In this case, Your Game account will associate with the device that You are using to login to the Game. You are responsible to indentify your account by declaring all the information that the Game require.
3.4 To warrant Your rights and legitimate advantages, VNG recommend that You should login by ZingID account or other Account. VNG shall not receive and support your complaints, where You can not provide sufficient information to prove that You are the account owner.

4. Collecting and Protecting Customer Information

4.1 When You create an account to use Product, You may need to provide all necessary information as below:
(a) Full name;
(b) Date of birth;
(c) Address of permanent residence;
(d) Identity or passport number, date of issue and place of issue;
(e) Phone number, email address (if any).
4.2 In case of failure to provide or provide inaccurate or incomplete the above information, VNG reserves the right to (i) refuse to provide services to You; (ii) cease to provide the Game services to You, or restrict or prohibit the use of some or all features of the account, delete accounts and in-Game Data, delete any related information, lock account game; and/or (iii) refuse to receive, resolve Your claims regarding the Game and/or Your account in the Game.
4.3 VNG will take necessary measures to keep your Personal Information and Data Confidential; However, in some necessary cases, as required by law or at the request of a competent State agency or Court, VNG will provide Your Personal Information to the Authorities aforementioned.
4.4 You understand and agree that VNG and/or the third party cooperating with VNG may rely on the information provided by You to send You advertising information and information about the Game activities via forms such as messages, telephone, electronic message (email) ... or any other form that you can receive information; in this case, the third party cooperating with VNG (if any) is also obligated to keep Your Personal Information as confidential as VNG.
4.5 You understand and agree that, in order to avoid loss, interference in an unwanted account (such as being hacked), You will not disclose (whether accidentally or intentionally) information about Your account, password in the Game to any third party, including Your relatives; at the same time, take reasonable measures to secure Your account. In any case, if you notice or suspect that your account is logged against Your will, You may (i) immediately change your password and/or (ii) notify VNG and carry out the necessary procedures to temporarily lock your account to minimize loss to You in accordance with VNG's process customer complaint support.
4.6 You understand and agree that, in order to enhance the security and safety of the service, VNG reserves the right to apply one or several technical measures and/or software, applications to or inside the Game; However, the application of the above measures is not a guarantee that Your account will not be lost, hacked and VNG is completely exempted from such cases.
4.7 You understand and agree that, in order to improve the efficiency of system resource usage, in case you do not log in, use the Game account within six (6) months from the last login, VNG reserves the right (but has no obligation) to delete to Your Account in the Game associated with all Your Data.
4.8 In order to VNG serve You, You hereby agree, irrevocably permitting that VNG reserves the right through the Game to collect information about the device and/or applications on Your device, including the delivery of software, applications to Your device to collect some technical information contained in Your device. VNG shall keep all information confidential in accordance with VNG's Privacy Policy.

5. Game Services

5.1 Once You have agreed and complied with the relevant laws and Game Rules, VNG grants You a non-exclusive right to use the Game's services and features for personal use, non transferable and uncommercialized.
5.2 In addition to use the Game granted to You as Article 5.1, VNG retains all intellectual property rights to trademarks, Product source code, images, features, music, ... in the Game together with other rights with respect to the Game and You shall not take any action other than those mentioned in Clause 5.1, Article 5 without VNG's prior written consent.
5.3 You understand and agree that:
(a) During the operation and provide of the Product, in order to best serve customers, VNG reserves the right to update, add, change, delete, remove one or several features, interfaces and functions of the Game without prior notice to You. Where You continue to use the Game is deemed Your acceptance of all changes to the Game; If You do not agree, You need to immediately stop using the Game, do not log back into the Game and completely remove the Game from Your device, in which case VNG shall have no liability to Your account and Data in the Game.
(b) To ensure the speed, Your experience in the Game, VNG reserves the right to periodically or at any time reasonably carry out the deletion of old Data stored on the Game server.
(c) VNG will apply the necessary technical measures to assist You in obtaining the best experience when using the Products; However, in certain unintended circumstances, the Game may (i) be interrupted in providing, (ii) faulty (bug), (iii) lose or duplicate some information and features. of the Game and/or Your account, in this case, VNG will take all necessary measures (to the extent permissible) within a reasonable time to remedy and You agree to waive VNG from all liabilities related responsibilities.
(d) All technical information, features, formulas, and technical solutions of the Game are confidential; Therefore, VNG has no obligation to provide You any of the above information in any form.
(e) In order to provide the Game services to You at its best and continuously improve, VNG reserves the right to adjust, update or optimize such as setting relevant values and/or features of virtual units, virtual items, reward points in the Game that You have or are using without your prior notice or consent and You will not inquire any liability of VNG.
(f) the Game provided to You for entertainment purposes only with Your (for entertainment) experiences in the Game; comply with the relevant laws, all virtual items, virtual units, bonus points and Points in the Game are not property, are not redeemable for cash, payment cards, coupons or items of value traded outside of the Game; therefore, where Your Game account is deleted and/or the Game is completely suspended or discontinued (for any reason), all virtual units, virtual items, rewards, Points The above will no longer be valid and will be deleted after completing the procedures as prescribed by law (if any) and VNG has no obligation to refund, compensate any cash or artifacts and metal for You; However, VNG will endeavor to notify You within a reasonable time and with a plan to ensure Your rights in accordance with the law.
(g) In-game promotions, events will only be officially announced on the Game Home Page and/or system-based within the Game; Therefore, for advertising information, promotions, offers that do not originate from the aforementioned sources, it is possible to deceive and arrogate your account, in which VNG does not have any responsibility for You in this case.
(h) VNG will only accept payments via VNG's payment channel or VNG's business partner payment channel which is introduced, published in the Game and/or on the Game Homepage Website; In case You use other payment channels, VNG will not have any responsibility to You. However, in any case after You make a successful payment, VNG has recorded the corresponding number of units converted into Your account in the Game but then has been paid by the payment service provider, payment intermediaries require refunds (due to request, claims from cardholders), VNG is required to make this refund request in accordance with the relevant regulations and will deduct it accordingly to Your account, and other benefits You get from that payment if such deduction is not sufficient because of You, VNG reserves the right to deduct on subsequent times and/or withdraw virtual items that You use the redemption unit to get. In addition, in certain cases, depending on the level of the violation, You may be permanently banned out of this account.

6. Behavioral Violation And Remedies

6.1 Apart from compliance with Game Rules, You shall not conduct any behaviors hereinafter:
(a) Taking advantage of using the Game to:
(i) Cause harm to national security, social order; undermine the great national unity block; propagandize war, terrorism; cause feud, conflict among nations, ethnic groups, religions;
(ii) Propagandize, promote violation, lust, depravity, crime, social evils, superstition, sabotage the national fine traditions and customs;
(iii) Disclose state, military, security, economic, foreign and other secrets prescribed by Law;
(iv) Give misrepresentation, slander and insult the reputation of organization, honor and dignity of individual;
(v) Advertise, propagandize, trade in the Game, especially prohibited goods, services; propagate prohibited works, literature, art and publications
(vi) Forge organizations, individual and distribute false and untruthful information infringing legal rights and obligations of organizations and individual.
(b) Conducting behavioral violation to intellectual property rights of VNG and Developer with respect to Product hereinafter:
(i) Deleting information related to copyright, intellectual property rights in Product;
(ii) Modifying, reversing, editing Product’s code or using other means to detect the Product’s source code;
(iii) Scanning, checking, examining to explore or find mistakes (bug) or existing weaknesses of Product for nefarious purposes;
(iv) Copying, modifying, adding, removing, altering features or effective operation of Product with respect to data generated and stored at any periods during the operation of Product or data interacting of server (server) and client and essential data systems to operate Product, including but not limited to plug-in, auto or other relevant systems connecting with equipment of third party without the prior permission, agreement of VNG in writing;
(v) Using, renting, borrowing, copying, modifying, linking, shifting, editing, publishing or creating website, microsite,… with respect to intellectual property content owed or used exclusively, distributed, published by VNG;
(vi) Creating websites, microsite related to Product or being similar or completely similar to Product.
(c) Relating to the operation and use the Game:
(i) Unauthorized use of another player’s account, password.
(ii) Purchasing, exchanging virtual units, items, rewarding points in the Game or the Game’s account among players by money, in kind or cash.
(iii) Disrupting the fairness in the Game by (I) taking advantage of – without unintentionally or intentionally – mistake(s) in the Game, deficiencies in the script, design of the Game in order to fraud or any conducts violating Game Rules; (ii) using softwares, apps and/or the third equipment to interfere into the Game and/or server system of the Game and/or (iii) any conducts in order to gain more significant advantage than other players that is opposite to Game Rules.
(iv) Speculating, profiting and/or using virtual units, items in the Game that is opposite to Game Rules.
(v) In some way or using another ones to cheat, not comply Game Rule in order to gain illicit profit.
(vi) Discussing or expressing political, religious, ethnic opinions in the Game.
(vii) Being profanity, swearing and/or any conducts, sayings violating to the honor, prestige, dignity of any organizations, individual, whether in the Game or outside the Game.
(viii) Conducting seducing, inducing, promising acts with other players to fraud.
(ix) Impersonating or intentionally making other people think wrongly that You are another player and/or person (other than You) in the Game.
(x) Impersonating or intentionally making other people think You are staff, employee or collaborator of VNG.
(xi) Having any conducts, sayings, behaviors or attitudes damaging the prestige, brand of the Game and/or VNG.
(xii) Conducting acts disturbing, disordering at the headquarter or any branches, representative offices, business locations that VNG and/or affiliated units with VNG.
(xiii) Having any sayings, behaviors or acts violating body, prestige, honor, dignity or threating to staffs, employees (regardless of whether they are temporary employees, collaborators or official staffs) of VNG.
(xiv) Other acts (i) violating law; (ii) are opposite to normal behavior rules of community of the online video game user and/or online entertainment industry.
6.2 For behaviors violating Game Rules, VNG is entitled to resolve that acts according to one or many methods by itself and/or by systems, features of the Game; according to levels:
(a) Reminder: Applying to the first time violation causing with little effect on the Game and/or other players.
(b) Warning: Applying to violations that have been warned but have not been remedied and/or violated OR violating rules at subsections (vi), (vii), (viii), (ix), (x), (xi) point (c), clause 6.1 Article 6 of this Terms of Use.
(c) Deduction and/or deletion virtual units, items in the Game: Applying to behaviors that have been warned without remedying and/or violating AND/OR violating rules at subsections (iii), (iv), (v) point (c), clause 6.1 Article 6 of this Terms of Use.
(d) Locking account for a definite term (specific term depending on behaviors, severity of the violation): applying to behaviors that have been Warned AND/OR handled pursuant to point (c) article 6.2 this Article without remedying and/or violating OR violating rules at subsections (xii), (xiii) point (c) clause 6.1 Article 6 of this Terms of Use.
(e) Permanent account closure: Applying to behaviors that have been warned according to point (d) clause 6.2 this Article without remedying and/or violating OR violating rules at point (a), (b), subsection (i), (ii), (xiv) point (c), clause 6.1 Article 6 of this Terms of Use.
(f) Transferring the application to the authorized State body for handling of a violation or criminal prosecution: Applicable to all violations when criminal signs occur.
In spite of above terms, in some specific case, VNG has rights to apply additional remedies or apply all the remedies to deterrence and/ or keep the Game environment effective, fair.
6.3 If VNG detect and/or receive any complaints, report about your violation and/or your Game account, according to your behavior and your violation level of Game Rule that VNG has full rights to handle via the Game rule ; Meanwhile, VNG has rights ( but does not have any obligations ) to announce your account name, measures on the Game Homepage Website, announce in game for other players and/or others media that VNG can continue or communicate with other players of the Game.

7. Resolution of Complaints, Accusation Related to the Game

7.1 Any complaint, accusation or reflection related to the Game will only be received and responded by VNG via Online Customer Care (i) in the Game or (ii) at the Game Homepage Website or (iii) hotline number and follow the VNG Customer Care and Feedback Process at the time of receiving the complaint.
7.2 In order to make a complaint, accusation or reflection related to the Game, Your account needs to be an account that has been fully identified for VNG to have a facility to receive and contact with You. In case Your account has not been fully identified or VNG has a reasonable basis to believe that the information provided by you is incorrect, VNG has the right to refuse to settle Your complaints and denunciations until You provide complete and accurate information.
7.3 You agree that VNG's response to Your complaints, denunciations through Online Customer Care is VNG's final and official decision.

8. Intellectual Property Rights

8.1 All the Games and related materials are the intellectual property of VNG and the Developer of the Game, so when VNG grants You permission to use the Game services as stated in Article 5.1, You understand that You only may download product installation packages to your device, install and use, without taking any action to change the status of the Product.
8.2 All Data generated during You use of the Game is solely owned by VNG; accordingly, VNG has full rights to store, use and process these Data.

9. Compliance with Laws

9.1 You understand and agree that You will (i) fully comply with the laws where You access and use the Game or the laws of the country in which You are a national and (ii) are solely responsible for any consequences of Your failure to comply with any provision where You access, use the Game and warrant VNG will not be liable for any liability.
9.2 Where VNG receives any complaint, notice or request relating to Your failure to meet the above requirements and/or VNG has a reasonable basis to believe based on information that VNG has, VNG has the right to (i) discontinue providing the Game services to You without prior notice or liability to You and/or (ii) block all access from countries where it is prohibited use the Game.

10. Governing Law

These Terms of Use are applied and explained in accordance with the laws of the VietNam on all issues, aspects related to the Terms of Use.

11. Amendment of Terms of Use and Validity

11.1 These Terms of Use are effective from the date upload on the Game Homepage Website until there is a written replacement or cancellation and replacement for all previous Terms of Use related to the Game.
11.2 You agree that VNG has the right to amend, supplement part or all of the provisions of these Terms of Use without Your prior consent is not required. In case You do not agree with the amended, supplemented points, You have the right to terminate the use of the Game before the amended and supplemented points take effect; in case You continue to use the Game, it will be understood that You have agreed with all such amended and supplemented points.
11.3 In case of a conflict between these Terms of Use and the ZingID Terms of Use and/or the Terms of Use of Linked Accounts, the provisions of these Terms of Use shall prevail.
11.4 If there is a conflict between these Terms of Use and the VNG Official Notices, the content of that Official Notice will prevail.
s of Use.